Brett Darlington is the Director of Hotel Operations and his key responsibilities include operational support to the management teams and each property along with financial reporting to our ownership and investors, monitoring company and brand compliance programs, assisting in revenue management strategies and driving exceptional customer service throughout all of our brands.
Mr. Darlington has 30 years of experience in the hospitality industry including 15 years with Marriott Hotels. He has experience in new hotel openings and renovations and has earned awards and honors for leading hotels to meet their service and revenue potentials. In addition to a strong focus on revenue management and sales and marketing strategies Mr. Darlington has spent much time ensuring hotel operations have the training and tools to meet and exceed guest expectations.
Mr. Darlington has participated in many local organizations throughout his career and has sat on numerous boards and committees. This includes Rotary Clubs, Chairman of the Carolina Beach Marketing Advisory Committee, Board member for the Pleasure Island Chamber of Commerce, New Hanover Tourism Development Authority and various Hotel and Motel Associations.