We believe that a property’s strong performance is dependent on individual staff members exceeding customer expectations at each opportunity. Accordingly, we place great emphasis on hiring the right people and providing the tools and training they need. Our team delivers exceptional results through:
- Operations & Financial Management
- Sales & Marketing
- Human Resources & Accounting
- Information Technology
Using proven techniques and controls, the company sets clear expectations for our managers and provides them the tools and resources to be successful.
OPERATIONS & FINANCIAL MANAGEMENT
Using guest satisfaction and profitability as the foundation, we have established daily and weekly goals and operating guidelines for every department. Those best practices ensure we have talented team members operating efficiently to achieve profit targets.
- On-site Property Management
- Internal Controls
- Financial Reporting
- Maximizing Asset Value
SALES & MARKETING
Our sales and marketing expertise will ensure your hotel is positioned correctly and creatively marketed through various traditional and emerging channels. We embrace a proactive sales and marketing culture to capture premium market share.
- Market Research & Analysis
- Sales Staff Recruiting & Training
- Developing & Implementing Marketing Plans
- Advertising & Public Relation Campaigns
- Social Media & Internet Marketing
- Design & Procurement of Marketing Materials
The company has established policies that create positive work environments and provide appropriate recruiting and training resources. Our hotel teams are focused on taking care of guests and the property while administrative tasks, such as payroll and accounting, are typically handled at the corporate office.
IT support services are coordinated for managed hotels, and we provide timely reporting and performance data to ownership.